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Most new, unused items may be returned within 30 days of delivery for a refund.  All items must be returned in a resellable condition with their original product packaging including any literature/documentation and/or original tags.

Items that were custom or special ordered (i.e. items not stored in-house at QCM) may be subject to a 20% restocking fee or deemed non-returnable.  In these cases, Quinn Custom Motorcycles will review the individual circumstances and, at its discretion, advise buyers accordingly.

Other exceptions to this policy are noted below. 

Returns & Refunds Exceptions

• Any part or accessory which has been used, installed, or shows signs of attempting to be installed on a vehicle is non-returnable.
  
  
• No returns accepted for helmets, apparel, or riding gear.
  
  
• Wheels and tires that have been mounted are non-returnable.
  
  
• Any electronic which has been removed from packaging, or the manufacturer seal has been broken is non-returnable.

• Items that are consumable are non-returnable, for example: oils, fluids, cleaning supplies, filters or adhesives.
  
  
• Used parts are sold "as is" and non-returnable.
  
  
• Shipping fees are non-refundable.

Warranties

In all cases, the primary warranty policy is the one that the manufacturer gives. We will support you with the warranty policy that comes from the manufacturer. We do not warranty, or provide additional warranty for, any item that falls outside the policy that the manufacturer has established.

Return Process and Shipping Costs

All returns must be pre-approved and include a valid Return Merchandise Authorization Number (RMA#). Please contact us here to start a return.

Items must be returned in a new, resellable condition with all original packaging. Returned items that are in damaged product boxes, have a damaged product/missing items, or incomplete packaging will be subject up to a 50% restocking fee or may even be rejected.

You are responsible for paying the carrier directly for any return shipping costs.

Returns are generally processed within 1 to 3 business days of the item arriving at our business.

Returns will be refunded to the original payment method.

We do NOT do exchanges. Instead place a new order for the new merchandise that you would like. Return the items that you don't want using our regular return process. Once the return is received, and determined to be an eligible return, a refund will be issued on the original method of payment.